How it works
IN ORDER FOR THE EMERGENCY ALERT FUNCTION TO WORK WITH YOUR TRELAWEAR PENDANT, YOU MUST SIGN UP FOR A MONITORING SERVICE PLAN THRU THE FALLCALL APPLICATION ON YOUR SMARTPHONE.
For Android users download the Free FallCall Lite App
For iPhone® users download the Free FallCall Detect App
MONITORING SERVICE PLANS:
Sign up for a 1 month or 6 month monitoring service plan on the IOS FallCall Detect App or Android FallCall Lite App:
6 month Central Monitoring Service Plan + Care Group: $119.94
The month to month Central Monitoring Service Plan + Care Group: $19.99 per mo.
Both Central Monitoring Plans on the FallCall Detect App include Fall Detection when paired with your Apple Watch.
Getting Started:
1) Purchase the Trelawear pendant of your choice.
2) Once you receive your pendant download the free IOS FallCall® Detect App on your iPhone or the free Android FallCall®Lite App and easily pair your pendant to the App by pressing the button on the back of the pendant for 3 seconds. Be sure your iPhone® or Android phone is near your pendant when pairing. When your App screen says pairing is complete, then follow instructions on the subsequent App screens to sign up for a monitoring service plan and provide your Care Group contact information. You only need to sign up once!
3) Returns or exchanges are accepted with both monthly or 6 month plans and follow our regular return policy noted on our website. Any questions please email info@trelawear.com.
USING YOUR TRELAWEAR PENDANT IS SIMPLE:
1. After your pendant is paired to your App & you have signed up for a monitoring service plan, should you ever be in an emergency simply press the button on the back of your pendant for 3 seconds and you will be immediately connected to a U.S. based trained emergency response agent who will know already Who You Are, Where You Are, and have all your care group contacts.
2. Within seconds a trained agent will call your cell phone and if necessary send emergency services and contact your care group. If you do not answer your cell phone when the agent calls, emergency services and your care group will be contacted. If you pressed the button in error do not worry, just advise the agent when they call that the alert was a false alarm. Click on the below link for reference.
When pairing is successful you will see this screen on your phone.
5. Please view our tutorial below for further instructions on Pairing your device and Signing up for your Subscription. If you have any questions during the App setup process please email for help at fallcallhelp@fallcall.com or call 203-736-7647 Monday- Friday 9:00am-6:00pm est for assistance.
For 24/7/365 Central Monitoring support phone 877-510-3079. This is also the call back # that will show on your cell phone and in most cases will also say Response Center if an emergency is activated.
To Watch the FallCall Detect Set Up Video on You Tube- Please click below:
https://youtu.be/MvQ4pm6ThqY
NO CONTRACTS, NO CANCELLATION FEES, NO EQUIPMENT
ALL YOU NEED IS YOUR SMART PHONE TO KEEP YOU SAFE & CONNECTED!