How it works
IN ORDER FOR THE EMERGENCY ALERT FUNCTION TO WORK WITH YOUR TRELAWEAR PENDANT, YOU MUST SIGN UP FOR A MONITORING SERVICE PLAN THRU THE FALLCALL APPLICATION ON YOUR SMARTPHONE.
For Android users download the Free FallCall Lite App
For iPhone® users download the Free FallCall Detect App
GETTING STARTED:
1) Purchase the Trelawear pendant of your choice.
2) Download the free IOS FallCall® Detect App on your iPhone or the free Android FallCall®Lite App and easily pair your pendant to the App by pressing the button on the back of the pendant for 3 seconds. Be sure your iPhone® or Android phone is near until App screen says pairing is complete.
3) Sign up for a monitoring service plan on the App and provide your Care Group contact information. You only need to sign up once! Click this interactive link to learn more: https://www.appdemostore.com/
MONITORING SERVICE PLANS:
6 month Central Monitoring Service Plan + Care Group: $119.94
Month to month Central Monitoring Service Plan + Care Group: $19.99 per mo.
Note: The FallCall Detect App include Fall Detection when paired with your Apple Watch. Click on the video link below to learn more.
https://www.youtube.com/watch?v=BlmolhH9yt0
USING YOUR TRELAWEAR PENDANT IS SIMPLE:
1) Press the button on the back of your pendant for 3 seconds to be immediately connected to a U.S. based trained emergency response agent.
2) The trained agent will call your cell phone and if necessary send emergency services and call and text your care group. If you do not answer your cell phone emergency services will be activated and your care group will be called and texted. If you pressed the button in error do not worry, just advise the agent the alert was a false alarm. Click on the below link for reference.
Any questions during the App setup process please email fallcallhelp@fallcall.com or call 203-736-7647 Monday- Friday 9:00am-6:00pm est for assistance.
For 24/7/365 Central Monitoring support phone 877-510-3079. This is also the call back # that will show on your cell phone and in most cases will also say Response Center if an emergency is activated.
NO CANCELLATION FEES, NO EQUIPMENT, ALL YOU NEED IS YOUR SMARTPHONE!