Skip to content

USING YOUR TRELAWEAR BLUETOOTH PENDANT IS SIMPLE:

Please Note: Currently the primary user must have an iPhone for the Emergency Alert function to work.  Care Group members can be both Android and iPhone users. We plan to introduce an Android App for users in the near future. 

1. Download the Free FallCall® Detect App  on your iPhone

2. Remotely pair your pendant to the FallCall Detect by pushing the button on back of the pendant and holding it pressed for 3 seconds. Be sure your iPhone® is near your pendant when pairing.  Click on the below link for reference.

When pairing is successful you will see this screen on your phone.

                              

3. Once your pendant is paired, follow the prompt screens to sign up for the subscription monitoring plan that is right for you, directly on the App!

4. There are 2 subscription plans to choose from:

  • The Care Group Plan for up to 5 people- $9.99 per month
  • The Central Monitoring Service Plan (which includes Care Group)- $19.99 per month 

Note the $19.99 monthly service on the FallCall Detect App includes Fall Detection as part of the Central Monitoring Plan when paired with your Apple Watch.

    5. Please view our tutorial below for further instructions on Pairing your device and Signing up for your Subscription.  If you have any questions during the App setup process please contact the help email at  fallcallhelp@fallcall.com or contact 203-736-7647 for assistance.  

    FallCall Detect:
    https://youtu.be/MvQ4pm6ThqY

    NO CONTRACTS, NO CANCELLATION FEES, NO EQUIPMENT

    ALL YOU NEED IS YOUR SMART PHONE TO KEEP YOU SAFE & CONNECTED!