How it Works

Using Trelawear is a simple 3 step process and very similar to buying a cell phone.

     1) Purchase a pendant on trelawear.com

     2) Call MobileHelp at 1-800-914-8796 to sign up for a service plan

     3) Remotely pair the device by pushing the “T” button on back of the pendant          

After you have signed up for a MobileHelp system and service plan and remotely paired your device you are all set. At a time of emergency, simply push the “T” button located on the back of the Trelawear pendant. and an emergency notification will be sent to the 24/7 U.S. based emergency response center. A trained emergency representative will contact you through the base station or mobile device to determine how best to help you. If required, emergency personnel will be dispatched to the location based upon GPS technology and emergency contacts will be notified. 

Trelawear pendants come with a care card and instructions to assist you in the set-up process. Calling the MobileHelp dedicated referral line at 1-800-914-8796 will connect you with a MobileHelp representative, who will guide you through the simple process of signing up for a monitoring service plan and then remotely pairing your Trelawear pendant to ensure your device is successfully working.

Trelawear pendants pair wirelessly and remotely with the MobileHelp equipment. In order for the pendant to work out of your home, the company’s Mobile Device is required.

While wearing your pendant, if you happen to accidentally push the button and initiate an emergency call, no need to panic. The representative that answers will assess the situation. If there is no emergency, the representative will not send an emergency response to your location.

 

When you purchase a Trelawear pendant: 

 You will receive the following:

  • One Trelawear necklace, packaged in a beautiful box
  • Care card and instructions for pairing your pendant-including a unique activation code that the MobileHelp representative will need for remote pairing.

Remember, to ensure your Trelawear pendant can access emergency help, upon receipt of your Trelawear pendant you will also need to contact the MobileHelp Trelawear referral line at 1-800-914-8796 and place an order for a system and subscription plan.

To review a list of MobileHelp systems and service plan options, please click on the link below. 

https://www.mobilehelp.com/pages/compare-medical-alert-systems