Product Care

Please care for your Trelawear PERS device as you would your favorite piece of jewelry and follow the instructions on the care card you received with your pendant. We highly recommend you remove your Trelawear device before going to sleep and do not wear them in the shower.  We suggest you keep the waterproof device you received from MobileHelp when you signed up for a monitoring service plan, in the shower and wear it for extra safety. Exposure to certain harsh chemicals or environments could also result in compromising the integrity and finish of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.

 

To clean your Trelawear device, pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. Try not to get the device too wet (small amount of water is fine on the metal and the stones). 

Use a polishing cloth to make your jewelry shine again if the pieces have become dull.  However, a polishing cloth will not remove any scratches.